Return & Refund Policy
Effective date: 10/15/2025
We want you to love your purchase. If something isn’t right, we’ll help make it right.
Eligibility for Returns
Unopened & unused items may be returned within 30 days of delivery in their original packaging and condition.
Due to hygiene and product safety, opened or used balms are not returnable unless there is a quality or safety defect.
Damaged or Defective Items (Glass Jars)
If your order arrives damaged or defective:
Email Herbal.Momma@yahoo.com within 7 days of delivery.
Include your order number, a brief description, and clear photos of the outer box, packing materials, and damaged product(s).
We’ll replace the item(s) or issue a refund—at no cost to you.
Note: Minor texture changes from temperature (softening or firming) are normal for balms and aren’t considered damage.
Wrong, Missing, or Lost Items
Wrong or missing item: Contact us within 7 days of delivery and we’ll correct it ASAP.
Lost in transit: If tracking shows no movement for 10 business days (domestic) or 20 business days (international), contact us. We’ll file a carrier claim and replace or refund.
How to Start a Return (Unopened/Unused)
Email [your support email] with your order number and reason for return.
We’ll provide a Return Authorization (RMA) and instructions.
Ship items back in a sturdy box with padding to protect glass jars. Use a trackable, insured method.
Unless the return is due to our error, return shipping is the customer’s responsibility. Original shipping fees are non-refundable.
Refunds
Once your return is received and inspected, we’ll issue a refund to your original payment method within 3–5 business days. Your bank may take additional time to post the credit.
If items are returned used, opened, or damaged due to improper packing, we may issue a partial refund or deny the refund.
Exchanges
Need a different scent/variant? Start a return (above) for an unopened item and place a new order for the product you want.
Non-Returnable Items
Opened or used products (unless defective)
Gift cards and downloadable products
Final-sale / clearance items (if labeled)
Allergies & Sensitivities
Always patch test first. If you experience irritation, discontinue use and contact us. For safety reasons, opened products cannot be returned, but we’ll review concerns case-by-case.
International Orders
International customers are responsible for any duties, taxes, or import fees. We cannot refund packages refused for unpaid duties.
Address Errors & Delivery Issues
Please double-check your shipping address at checkout. We’re not responsible for delays or losses due to incorrect addresses or after-delivery theft. If a parcel is returned to us as undeliverable, we can reship (additional postage) or refund minus original shipping.
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