All-natural, DEET-free mosquito repellent made with a gentle witch hazel + spring water base and a powerhouse blend of essential oils—citronella, lemon eucalyptus, neem, tea tree, rosemary, and lavender.
This plant-based spray helps keep mosquitoes at bay while smelling fresh and herbal, without synthetic fragrances or harsh chemicals.
Shake, spritz on exposed skin and clothing, and reapply as needed.
Proudly made in Sanger, CA
Mosquito - Insect Repellent | DEET-Free | All Natural - 4 oz
Contains: Witch hazel, spring water and essential oils, citronella, lemon eucalyptus, neem, tea tree, rosemary and lavender
Return & Refund Policy
Effective date: 10/15/2025
We want you to love your purchase. If something isn’t right, we’ll help make it right.
Eligibility for Returns
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Unopened & unused items may be returned within 30 days of delivery in their original packaging and condition.
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Due to hygiene and product safety, opened or used balms are not returnable unless there is a quality or safety defect.
Damaged or Defective Items (Glass Jars)
If your order arrives damaged or defective:
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Email [your support email] within 7 days of delivery.
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Include your order number, a brief description, and clear photos of the outer box, packing materials, and damaged product(s).
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We’ll replace the item(s) or issue a refund—at no cost to you.
Note: Minor texture changes from temperature (softening or firming) are normal for balms and aren’t considered damage.
Wrong, Missing, or Lost Items
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Wrong or missing item: Contact us within 7 days of delivery and we’ll correct it ASAP.
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Lost in transit: If tracking shows no movement for 10 business days (domestic) or 20 business days (international), contact us. We’ll file a carrier claim and replace or refund.
How to Start a Return (Unopened/Unused)
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Email [your support email] with your order number and reason for return.
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We’ll provide a Return Authorization (RMA) and instructions.
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Ship items back in a sturdy box with padding to protect glass jars. Use a trackable, insured method.
Unless the return is due to our error, return shipping is the customer’s responsibility. Original shipping fees are non-refundable.
Refunds
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Once your return is received and inspected, we’ll issue a refund to your original payment method within 3–5 business days. Your bank may take additional time to post the credit.
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If items are returned used, opened, or damaged due to improper packing, we may issue a partial refund or deny the refund.
Exchanges
Need a different scent/variant? Start a return (above) for an unopened item and place a new order for the product you want.
Non-Returnable Items
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Opened or used products (unless defective)
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Gift cards and downloadable products
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Final-sale / clearance items (if labeled)
Allergies & Sensitivities
Always patch test first. If you experience irritation, discontinue use and contact us. For safety reasons, opened products cannot be returned, but we’ll review concerns case-by-case.
International Orders
International customers are responsible for any duties, taxes, or import fees. We cannot refund packages refused for unpaid duties.
Address Errors & Delivery Issues
Please double-check your shipping address at checkout. We’re not responsible for delays or losses due to incorrect addresses or after-delivery theft. If a parcel is returned to us as undeliverable, we can reship (additional postage) or refund minus original shipping.
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Shipping Policy
Effective date: 10/15/25
Order Processing
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Orders ship within 1–2 business days (Mon–Fri, excluding holidays).
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You’ll receive an order confirmation, then a tracking email once your package leaves our studio.
Shipping Methods & Rates
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Domestic (USA): USPS or UPS. Rates are calculated at checkout by weight and destination.
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Free Shipping: Orders $50+ ship free within the continental U.S.
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Expedited: Options shown at checkout. Orders placed after 12 pm Pacific ship next business day.
Packaging (Glass Jars)
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We use protective, eco-friendly cushioning and sturdy boxes to safeguard glass.
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Please recycle or reuse packaging when possible.
Warm/Cold Weather Notes
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Natural balms may soften in heat or firm in cold. This is normal and won’t affect quality.
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Avoid leaving packages in hot mailboxes/cars. If softened, let the balm cool and resolidify at room temp.
Delivery & Tracking
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Track your shipment via the link in your email.
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If the carrier marks a package “Delivered” but you can’t find it, check with neighbors or your local post office/UPS first, then contact us within 48 hours.
Damaged or Missing Items
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If anything arrives damaged, email herbalmomma@yahoo.com within 7 days with your order number and clear photos of the box, packing, and product. We’ll replace or refund per our Return & Refund Policy.
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Wrong or missing item? Contact us within 7 days and we’ll make it right.
Address Changes & Undeliverable Packages
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Enter your shipping address carefully. If you need a change, email us ASAP before shipment.
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Packages returned as undeliverable can be reshipped (additional postage) or refunded minus original shipping.
International Shipping
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We ship to select countries via USPS/UPS/DHL. Rates shown at checkout.
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Duties, taxes, and import fees are the customer’s responsibility.
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We cannot refund packages refused or returned for unpaid duties.
Shipping Restrictions
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We don’t ship to P.O. boxes for UPS options (USPS only).
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Large orders may require a signature on delivery for insurance purposes.
Holiday & Peak Times
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During high-volume periods (Black Friday/Cyber Monday, major holidays), allow extra processing/transit time.
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