Nourish dry lips with our pocket-friendly lip balm, crafted with simple, natural ingredients for everyday moisture.
Scents: Cozy Vanilla, refreshing Peppermint, or Unscented for ultra-sensitive lips
Texture: Glides on smooth, locks in hydration, and leaves a soft, non-sticky finish
Clean: No artificial colors or parabens
How to use: Apply to lips as needed. Layer under or over lipstick for extra comfort.
Proudly made in Sanger, CA
Lip Balm- Vanilla, Peppermint, and Unscented- All Natural
Return & Refund Policy
Effective date: 10/15/2025
We want you to love your purchase. If something isn’t right, we’ll help make it right.
Eligibility for Returns
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Unopened & unused items may be returned within 30 days of delivery in their original packaging and condition.
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Due to hygiene and product safety, opened or used balms are not returnable unless there is a quality or safety defect.
Damaged or Defective Items (Glass Jars)
If your order arrives damaged or defective:
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Email [your support email] within 7 days of delivery.
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Include your order number, a brief description, and clear photos of the outer box, packing materials, and damaged product(s).
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We’ll replace the item(s) or issue a refund—at no cost to you.
Note: Minor texture changes from temperature (softening or firming) are normal for balms and aren’t considered damage.
Wrong, Missing, or Lost Items
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Wrong or missing item: Contact us within 7 days of delivery and we’ll correct it ASAP.
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Lost in transit: If tracking shows no movement for 10 business days (domestic) or 20 business days (international), contact us. We’ll file a carrier claim and replace or refund.
How to Start a Return (Unopened/Unused)
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Email [your support email] with your order number and reason for return.
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We’ll provide a Return Authorization (RMA) and instructions.
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Ship items back in a sturdy box with padding to protect glass jars. Use a trackable, insured method.
Unless the return is due to our error, return shipping is the customer’s responsibility. Original shipping fees are non-refundable.
Refunds
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Once your return is received and inspected, we’ll issue a refund to your original payment method within 3–5 business days. Your bank may take additional time to post the credit.
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If items are returned used, opened, or damaged due to improper packing, we may issue a partial refund or deny the refund.
Exchanges
Need a different scent/variant? Start a return (above) for an unopened item and place a new order for the product you want.
Non-Returnable Items
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Opened or used products (unless defective)
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Gift cards and downloadable products
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Final-sale / clearance items (if labeled)
Allergies & Sensitivities
Always patch test first. If you experience irritation, discontinue use and contact us. For safety reasons, opened products cannot be returned, but we’ll review concerns case-by-case.
International Orders
International customers are responsible for any duties, taxes, or import fees. We cannot refund packages refused for unpaid duties.
Address Errors & Delivery Issues
Please double-check your shipping address at checkout. We’re not responsible for delays or losses due to incorrect addresses or after-delivery theft. If a parcel is returned to us as undeliverable, we can reship (additional postage) or refund minus original shipping.
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Shipping Policy
Effective date: 10/15/25
Order Processing
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Orders ship within 1–2 business days (Mon–Fri, excluding holidays).
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You’ll receive an order confirmation, then a tracking email once your package leaves our studio.
Shipping Methods & Rates
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Domestic (USA): USPS or UPS. Rates are calculated at checkout by weight and destination.
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Free Shipping: Orders $50+ ship free within the continental U.S.
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Expedited: Options shown at checkout. Orders placed after 12 pm Pacific ship next business day.
Packaging (Glass Jars)
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We use protective, eco-friendly cushioning and sturdy boxes to safeguard glass.
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Please recycle or reuse packaging when possible.
Warm/Cold Weather Notes
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Natural balms may soften in heat or firm in cold. This is normal and won’t affect quality.
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Avoid leaving packages in hot mailboxes/cars. If softened, let the balm cool and resolidify at room temp.
Delivery & Tracking
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Track your shipment via the link in your email.
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If the carrier marks a package “Delivered” but you can’t find it, check with neighbors or your local post office/UPS first, then contact us within 48 hours.
Damaged or Missing Items
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If anything arrives damaged, email herbalmomma@yahoo.com within 7 days with your order number and clear photos of the box, packing, and product. We’ll replace or refund per our Return & Refund Policy.
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Wrong or missing item? Contact us within 7 days and we’ll make it right.
Address Changes & Undeliverable Packages
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Enter your shipping address carefully. If you need a change, email us ASAP before shipment.
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Packages returned as undeliverable can be reshipped (additional postage) or refunded minus original shipping.
International Shipping
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We ship to select countries via USPS/UPS/DHL. Rates shown at checkout.
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Duties, taxes, and import fees are the customer’s responsibility.
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We cannot refund packages refused or returned for unpaid duties.
Shipping Restrictions
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We don’t ship to P.O. boxes for UPS options (USPS only).
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Large orders may require a signature on delivery for insurance purposes.
Holiday & Peak Times
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During high-volume periods (Black Friday/Cyber Monday, major holidays), allow extra processing/transit time.
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